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How it Works

VoIP in a nutshell

  • Historically
    Let's Talk Phones

    Traditional phones use analog signals sent through copper wires and utilize a PBX (digital Phone System). Your voice goes into the receiver, and becomes encoded into signals that are then sent through the wires to the other phone, where they are decoded into voice to play into the earpiece. The phone goes through a network called the public switched telephone network (PSTN), which is a collection of connected public analog phone networks. The system is expensive, and as your business grows, the number of lines required increases, which increases your business's expenses. In addition, requires you to service your aging PBX (digital phone system) and risk of system failure.

  • Today
    That's where VoIP comes in

    VoIP (Voice over IP) is a method of sending calls and voice communications over IP networks such as the Internet or your office computer network. Instead of calling via copper telephone line, calls on VoIP are made over an Internet connection or dedicated IP network connection. With hosted PBX or VoIP phones you have no onsite hardware to manage or maintain. VoIP offers features not found in traditions PBX systems or analog lines and the ability to incorporate mobile devices. With Michigan's new Senate Bill 636, which is getting rid of copper line service to home and business, a move toward VoIP is becoming more necessary. This technology is becoming rapidly adapted and ubiquitous in business environments to replace aging systems and new installations alike.

  • What it takes
    Setting it up

    Upon the initial setup, our installers will visit your place of business and set up all the necessary hardware, place the phones in their assigned locations, and ensure that everything is cabled neatly. We will then train your staff on the spot, explaining all of the phone's integrated features and how they are performed. Features such as transferring calls, placing calls on hold, checking voice mail, and more will be explained to your staff in detail to avoid confusion. The transition is easy because you can keep your number and do very little work while gaining advanced features.

  • Moving Forward
    Communication Made easy

    Your team will be introduced to our Online Management System which allows them to perform simple tasks like changing a voicemail password or extension number themselves and sending in support tickets for larger changes. After the initial setup and training, you'll be all set. Since your phone system is now in the cloud, you have easy to use remote management. You don't need to be in the office to make simple changes like altering a voice-mail password or extension number; instead, you can do so from your smartphone or from your home. Our online management system and our support ticketing portal allow you to make changes, big or small, with very little technical knowledge. If you ever need help, we’re easily available over the phone and the internet. Because we are located in the Metro Detroit area, we are available to come on-site or talk over the phone in order to fix or help you with your system.